Cookies Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember your preferences and provide a better user experience.

2. Why We Use Cookies

Maple Learning Hub uses cookies to:

• Remember your preferences and settings
• Improve website performance and functionality
• Provide personalized educational content recommendations
• Analyze website traffic and user behavior
• Enable social media features
• Support our marketing efforts

3. Types of Cookies We Use

Cookie Type	Purpose	Duration	Can Be Disabled
Essential Cookies	Required for basic website functionality, security, and form submissions	Session or 30 days	No - Required for website operation
Functional Cookies	Remember your preferences, language settings, and customizations	30 days to 1 year	Yes - through browser settings
Analytics Cookies	Help us understand how visitors use our website to improve performance	1 month to 2 years	Yes - through cookie banner or browser
Marketing Cookies	Track visitors to provide relevant advertisements and content	1 month to 1 year	Yes - through cookie banner or browser

4. Specific Cookies We Use

Essential Cookies

• cookieConsent_maplehub_edu2024: Remembers your cookie preferences
• session_id: Maintains your session for form submissions and consultations
• csrf_token: Protects against security threats

Analytics Cookies

• Google Analytics (_ga, _gat, _gid): Tracks website usage and performance
• MapleHub Analytics: Our internal analytics for educational content optimization

Functional Cookies

• user_preferences: Stores your content and language preferences
• consultation_form: Saves form progress during consultation requests

5. Third-Party Cookies

We may use third-party services that set their own cookies:

• Google Analytics: Website traffic analysis
• Social Media Widgets: Facebook, Twitter sharing buttons
• Email Marketing: Newsletter signup and communication tracking
• Payment Processing: Secure payment handling

6. How to Control Cookies

Cookie Banner

When you first visit our website, you'll see a cookie banner allowing you to:

• Accept all cookies
• Customize your cookie preferences
• Learn more about our cookie usage

Browser Settings

You can control cookies through your browser settings:

Chrome

1. Click Menu → Settings → Advanced → Privacy and Security
2. Select "Content Settings" → "Cookies"
3. Configure your cookie preferences

Firefox

1. Click Menu → Options → Privacy & Security
2. Under "Cookies and Site Data," click "Manage Data"
3. Configure your preferences

Safari

1. Go to Safari → Preferences → Privacy
2. Configure "Block cookies" settings

7. Mobile Devices

On mobile devices, you can control cookies through:

• iOS: Settings → Safari → Block All Cookies
• Android: Chrome → Settings → Site Settings → Cookies

8. Impact of Disabling Cookies

Disabling certain cookies may affect website functionality:

• Essential cookies: Cannot be disabled without breaking core functionality
• Functional cookies: You may need to re-enter preferences each visit
• Analytics cookies: We cannot improve our services based on usage data
• Marketing cookies: You may see less relevant content and advertisements

9. Cookie Consent for Children

While our services are designed for families, we take special care regarding children's privacy:

• We do not knowingly collect personal data from children under 13 through cookies
• Parents have control over all cookie settings
• Educational content personalization is based on parent-provided information

10. Updates to This Policy

We may update this Cookies Policy to reflect:

• Changes in our cookie usage
• New legal requirements
• Technology updates
• Service improvements

We will notify users of significant changes through our website or email.

11. Contact Us

Questions about our cookie usage? Contact us at:

Maple Learning Hub
Email: [email protected]
Phone: (416) 555-1234
Address: Suite 250, 1234 Education Way, Toronto, ON M5V 3A8